What is Filmora?
Filmora is an AI-based video editor and movie maker for creating reels, vlogs, shorts, marketing clips, and social-ready videos with AI tools, templates, captions, music, and timeline editing.
Help center
Support for edits, purchases, exports, and accounts.
Need help with an account, purchase, refund, export, or bug?
Send details to filmorago@wondershare.com. Include your platform, app version, device model, account email or user ID if available, screenshots, and a concise description.
Editing
3 answersWhat can I create with Filmora?
You can create short-form videos, AI video drafts, product ads, captions, cutdowns, image-to-video clips, text-to-video ideas, social edits, vlogs, and template-based videos.
Do AI outputs need review?
Yes. AI-generated visuals, captions, music, voice, cutouts, and edits can be inaccurate, incomplete, unexpected, or unsuitable. Review each output before publishing or using it commercially.
Billing
2 answersHow do I request a refund?
Use Apple App Store or Google Play refund tools for purchases made through those marketplaces. If an approved refund does not update app access, contact support with proof of approval.
How do I cancel a subscription?
Subscriptions bought through a mobile marketplace are managed in that marketplace account. Open App Store or Google Play subscription settings and follow the cancellation steps shown there.
Account
2 answersHow do I delete my account?
Open the app, go to the account, profile, or settings area, choose the account deletion option, review the notice, confirm the request, and complete any verification step shown in the app.
What if I cannot access the account deletion control?
Email filmorago@wondershare.com with enough information to verify and locate the account. Some records may be retained where required for billing, security, dispute handling, backups, tax, accounting, or legal compliance.
Privacy
1 answersDoes Filmora use uploads to train foundation models?
Filmora does not use personal information or uploaded content to train general-purpose AI or foundation models unless separate, explicit permission is given.
Support
1 answersHow do I report a bug or content issue?
Send details to filmorago@wondershare.com. Include your platform, app version, device model, account email or user ID if available, screenshots or screen recordings, and a clear description.